Shipping policy
Processing Time: All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional time in transit for delivery.
Shipping Rates & Delivery Estimates:
Order cutoff time:
6:00 PM (GMT-06:00) Central Standard Time (Chicago) Time zone
We strive to deliver your order as quickly as possible.
- Order processing time: 1–3 days.
- Our standard free shipping time is 5–9 days.
Shipment Confirmation & Order Tracking: You will receive a shipment confirmation email once your order has shipped containing your tracking number(s).
Customs, Duties, and Taxes: Braci is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages: Braci is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Missing or Delayed Orders: If your order has not arrived within the estimated delivery window, please contact us at: info@braci.shop
We will assist in tracking your package and ensuring it reaches you as soon as possible.
CONTACT INFORMATION
Business Hours: 8:30am - 10:30pm/Monday-Friday
Business Name: Braci
Business Number: +1 541-241-7729
Business Mail: info@braci.shop
Business Address: 604 SW Powerhouse Dr, Bend, OR 97702, USA